Service&Warrantyes
Gift Wrapping
Our store provides gift wrapping during everytime..
Seven-day no-reason Return and Exchange Service
The customer only needs to bear the shipping cost.
Zenova Care+
ZenovaCare+ membership service.
Featured Services
7 day return and exchange, 15 day exchange, lifetime trade in service.
Personalized Customization
Your taste is distinctive, and your product is one of a kind.
Fifteen-day Exchange Service
The customer only needs to bear the shipping cost.
Discounted Accessory Replacement Service
Replace accessories or refurbish your product at an extremely low price.
How can I get service for my Order?
Contact us, and then return the original product via courier or other means, and we will provide the corresponding service!
Schedule a visit
Make an appointment at an Zenova Authorized Service Provider or Zenova Store
Send in for repair
Arrange to mail your product directly to Zenova
Damaged Beats
If your product needs replacement because of physical damage, you can replace each damaged item for a fee. Accidental damage isn't covered by the Zenova warranty.
Accidental damage is eligible for applicable coverage for accidental damage from handling with your ZenovaCare+ for Headphones plan.
Battery service
We can replace your Beats battery for a fee. Our warranty doesn’t cover batteries that wear down from normal use.
Your product is eligible for a battery replacement at no additional cost if you have ZenovaCare+ for Headphones and your Beats headphone or earphone battery holds less than 80% of its original capacity.
How much will it cost?
Please contact us via our email at [email protected] or through the online customer service on our website to obtain the corresponding quotation. For services covered by ZenovaCare+, regardless of which service provider you choose or what kind of service you require, the cost per incident remains the same.
Hardware service may no longer be available for some older products.
✽ Accessory Replacement Labor Fee
- Labor Value Starting at $12 The labor income of engineers for the time spent replacing corresponding components.
- Product Accessory Costs Starting at $5 Since the prices of product categories and different components vary, we will list the lowest component prices.
- Order Return and Exchange Service Starting at $0 We offer a 15-day free return and exchange service, with only the logistics costs to be borne by the user.
✽ ZenovaCare+
- ZenovaCare+ Starting at $60 ZenovaCare+ is a revolutionary membership service that allows you to enjoy all of our services free of charge during your subscription period, with only an annual subscription fee required.$5 per month.
- Accessory Replacement Service Fee Starting at $0 We will waive the labor service fee for accessory replacement, and you only need to pay for the corresponding accessory costs.
- Lifetime Trade-in Service Starting at $0 During the validity period of ZenovaCare+, you can enjoy our trade-in service, and you only need to pay the discounted price difference.
Frequently asked questions
Here are some common questions about our company.
We leverage a professional and extensively covered global supply chain network to procure products from their manufacturing origins, offering a wide array of buyers significantly discounted out-of-warranty items. These products are either brand-new machines sourced through channel resources or refurbished units from manufacturers, boasting appearances and functionalities akin to new ones, yet priced at merely one-third of the cost of new products.
You can reach our customer support team by emailing [email protected], or using the live chat on our website. Our dedicated team is available 24/7 to assist with any inquiries or issues.
We’re committed to providing prompt and effective solutions to ensure your satisfaction.
We offer a 7-day return policy for all products. Items must be in their original condition, unused, and include the receipt or proof of purchase. Refunds are processed within 5-7 business days of receiving the returned item.